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FAQ
Every order is shipped with UPS. You will always receive a confirmation by e-mail. This mail contains an expected delivery time of your package.
We ship all our orders with UPS. This is very safe and they will always arrive very quickly.
Yes. During checkout you can select the option 'service point delivery'. Based on your postal code you will see a map with available locations in your neighbourhood.
Yes, that's possible. You can choose the option 'Pick up in our store' during checkout.
Yes, this can happen. Every day we do our best to pack everything on time, but sometimes it can be very busy. This results in your package being delivered later than usual. It may also happen that there is a delay with our shipping partner, UPS.
No, when you exchanged your item for a different item, colour or size, we will ship it to your doorstep free of charge.
Yes, that's possible. When exchanging, it's best to inform in advance whether we still have your desired item in stock. If you want to return items in the store, make sure you take the receipt with you, so we can help you faster.
You purchase will be refunded in the same way that the payment was made. For example, if you made the purchase using a creditcard, the refund will also appear on your creditcard.
Did you make a purchase in our store? You will receive a voucher when you return an item.
Yes we do! You can leave a message when you complete your order.
If you have placed an order online or have visited our store and your item is on sale 7 days after purchase, you can get the difference as a voucher from us. You must report this to us via [email protected] or via WhatsApp on +31 6 83 215 738.
Contact information
| Address | Vrijstraat 25 5611AT, Eindhoven |
| Telephone | +31 40 245 66 76 |
| [email protected] |
|
Monday |
13:00 - 18:00 |
|
Tuesday - thursday |
10:00 - 18:00 |
|
Friday |
10:00 - 21:00 |
|
Saturday |
10:00 - 17:00 |
|
Sunday |
12:00 - 17:00 |
Customer service
Here is a list of all the frequently asked questions.